Frequently Asked Questions

Everything you need to know about your next surf and shore delivery.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

What is your return policy?

We offer free returns within 30 days of purchase for Billabong Crew members. Items must be in their original condition with tags attached to be eligible for a full refund.

How do I choose the right size wetsuit?

Wetsuits should fit like a second skin without restricting movement. We provide a detailed Size Guide on every product page to help you find the perfect fit based on your height and weight.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated during the checkout process.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.

How should I care for my boardshorts and swimwear?

To extend the life of your gear, we recommend rinsing with fresh water after every use, especially after exposure to chlorine or salt water, and hanging to dry in the shade.